Dear valued customer,
If you find yourself less than completely satisfied with your purchase, we are here to assist you with a hassle-free return or exchange process. Simply reach out to us via email, and we will guide you through the necessary steps. We accept returns for any product within 30 days of purchase.
To ensure a smooth return, please contact us to obtain a Return Authorization Number (RA Number). Kindly affix the RA number visibly on the package you are returning. Upon receiving the package, we will initiate a refund to your PayPal account. Please note that it may take up to 7 days for the refund amount to be processed.
Please be aware that shipping costs are non-refundable. We kindly request that you bear the cost of return shipping. We strongly advise retaining proof of postage, as we cannot be held responsible for returns lost in transit by the courier or post office.
Your satisfaction is of utmost importance to us, and we are committed to ensuring your shopping experience is exceptional. If you have any further questions or concerns regarding returns or exchanges, please do not hesitate to reach out to us.
Thank you for choosing Symbio Eartips by MandarinEs.
Symbio Eartips by MandarinEs